Food Safety Guide for Coffee Shops

Food hazards in coffee shops

Food hazards are contaminants that can enter food and potentially cause harm to consumers. The Food Standards Agency (FSA) defines a food hazard as “something that could make food unsafe or unfit to eat”.

There are four different types of food hazards: biological, chemical, physical and allergenic.

Biological

Biological hazards happen when microorganisms contaminate food. In a coffee shop, contamination may occur due to inadequate and improper storage, chilling, defrosting, cooking and reheating of food (and drinks). This provides optimal conditions for harmful pathogens to grow. It can also occur from cross-contamination, e.g. raw foods coming into contact with cooked and ready-to-eat foods, and poor personal hygiene.

Examples of biological hazards include:

• Bacteria, e.g. Salmonella.
• Fungi, e.g. yeasts and moulds.
• Viruses, e.g. norovirus.

 

These microorganisms can cause foodborne illnesses, including food poisoning and intoxication.

It is unlikely customers will catch the COVID-19 virus from food (Food Standards Agency). However, coffee shops must follow current Government Guidance to reduce the risk to customers and staff.

Chemical

Chemical hazards occur when naturally occurring or human-made substances contaminate food. In a coffee shop, chemical hazards may occur due to cross-contamination, i.e. spraying cleaning products near food or drinks.

Examples of chemical hazards include:

• Toxins produced by animals, plants and microorganisms, e.g. mycotoxins (produced by fungi).
• Unintentionally added chemicals, e.g. cleaning chemicals.
• Intentionally added chemicals to food and drink but could be hazardous if used in excess quantities, e.g. flavourings, emulsifiers and stabilisers.

 

Eating food contaminated with chemicals can result in immediate harm to the consumer. It can also cause long-term health effects if exposed to the hazard over time.

Physical

Physical hazards are foreign materials, objects and extraneous matter that can enter food and drink during preparation and handling but may also be in raw ingredients. In a coffee shop, these may occur due to poor personal hygiene but can also come from packaging and poorly maintained equipment.

Examples of physical hazards include:

• Natural hazards – occur naturally in the food, e.g. fruit pips and stones, bones in meat and fish and shells from nuts.
• Unnatural hazards – should not be present in food, e.g. stones, human hair, fingernails (including false fingernails), plastic, glass, metal and wood.

 

These types of hazards can cause injuries to the mouth, teeth and gums. In some cases, physical contaminants can even result in choking, especially in the very young and elderly. Some can be generally unpleasant to find in food, i.e. a hair or a plaster.

Allergenic

Allergens are proteins that occur naturally in some foods but can contaminate other foods by cross-contact. In a coffee shop, allergenic hazards may result from using, processing and storing allergen products where non-allergen products are.

There are 14 recognised allergens, which include:

• Eggs.
• Fish.
• Milk
• Peanuts (groundnuts).
• Celery (all of the plant, including the root celeriac).
• Mustard (liquid, powder and seeds).
• Tree nuts (almonds, hazelnuts, walnuts etc.).
• Sesame (seeds).
• Lupin (flower and seeds).
• Soybeans.
• Cereals (gluten) (oats, rye and barley).
• Molluscs (oysters, snails and mussels).
• Sulphur dioxide and sulphites.
• Crustaceans (crab, prawns and lobster).

 

These types of hazards can cause allergic reactions in food allergy sufferers. In some cases, there is a risk of anaphylaxis in those with severe allergies.

There is potential for all types of food hazards to be present in a coffee shop. However, allergenic and biological are likely to be more of a risk in this type of establishment.

Food allergens in coffee shops

Legally, coffee shop businesses must inform customers in writing if any of the 14 allergens are in the ingredients of the food (and drink) prepared and served. It will apply to pre-packed, pre-packed for direct sale (PPDS) and non-pre-packed (loose) food.

Pre-packed

These are foods that are already in packaging before being sold. They are in packaging that has to be opened to be altered and are ready for sale. Coffee shops will likely buy and sell pre-packed food, such as bottled and canned drinks, biscuits, chocolate and cakes.

There has to be an ingredient list, with all of the allergens emphasised, on the packaging. Coffee shop businesses should check the labels before serving pre-packed foods to customers.

Pre-packed for direct sale (PPDS)

PPDS foods are those that have been prepared and packed on the same premises where sold. For example, if a coffee shop business makes salads and sandwiches and puts them in packaging, this will apply.

The regulations have recently changed regarding PPDS food. Natasha’s Law came into force on 1st October 2021. Businesses must now ensure they label PPDS foods with a full ingredient list, with all of the allergens emphasised, on the packaging.

The Food Standards Agency (FSA) has further information on the allergen labelling changes for PPDS foods.

Non-pre-packed (loose)

In a coffee shop, non-pre-packed foods will include meals served to customers, e.g. breakfasts, and any loose foods selected from display units, e.g. cakes.

Coffee shop businesses must provide allergen information for all loose foods containing any of the 14 allergens. They can do this by adding complete allergen information to menus or putting it on a chalkboard. They can also provide written information packs or a notice informing customers on how to obtain allergen information.

Precautions

When preparing food, coffee shop businesses must ensure that food allergens are handled and managed effectively to prevent cross-contact, which can be achieved by:

• Including allergenic hazards in HACCP systems and putting controls in place.
• Providing allergen training for staff, including what to do in an emergency if a customer has an allergic reaction.
• Looking for hidden allergenic ingredients, e.g. Worcestershire sauce contains anchovies (fish).
• Preparing and storing allergen-containing products separately from non-allergen products, e.g. separate colour-coded boards.
• Cleaning and disinfecting surfaces and equipment thoroughly where separation is not possible, i.e. coffee machines.
• Carefully checking pre-packed food labels for allergenic ingredients.
• Labelling any ingredient containers clearly with the allergens they contain.
• Recording allergen information accurately, including product specification sheets, ingredients labels and recipes of the dishes.

 

Unlike bacteria, allergens are not affected by cooking. Coffee shops will also need to consider various dietary requirements and food intolerances. Avoid cross-contact as much as possible when preparing and handling food and drinks.

Safely storing food in coffee shops

Coffee shops will store a variety of foods on the premises, such as:

• Ambient, e.g. dried goods, such as bread, coffee, tea, sugar and coffee syrups.
• Chilled, e.g. refrigerated foods, such as sandwiches, salads, desserts and milk.
• Frozen, e.g. foods kept in the freezer, such as pastries, ice cream and ice.

 

All food must be stored correctly to prevent contamination from food hazards and keep it fresh, so good quality safe food and drink is served to customers.

Here are some top tips:

• Check all food deliveries before putting them into storage and reject anything that could compromise food safety and quality.
• Keep storage areas clean and tidy.
• Have an effective stock rotation system, e.g. First In First Out (FIFO).
• Regularly check the temperatures of fridges and freezers.
• For pre-packed foods, always follow the storage instructions on the packaging.
• Where possible, store raw and ready-to-eat foods separately. If it is not possible, keep higher risk foods, e.g. raw meat and poultry, below ready-to-eat and cooked foods.
• Allergen-containing foods must be kept separate from other foods.
• Store chemicals and cleaning equipment away from food storage areas.
• Keep an eye on use-by dates and best before dates, and dispose of any food that has expired. Using food beyond its use-by date is unlawful.
• Label any non-pre-packed foods with the name and any allergens.
• Label any chilled and frozen food with dates put into storage.

Hot holding

Some coffee shops may hot hold food, e.g. in heated display units, which provides a perfect opportunity for harmful bacteria to grow if it is not at the correct temperature. When hot holding food, it must be at a temperature of 63°C or above. Businesses can keep food below this temperature for up to two hours. However, if not used after this time, it should be disposed of properly. It is always best to throw out any leftovers to minimise the risk of food poisoning.

Chilled display

A lot of coffee shops will have chilled display units for food and cold drinks. These must be cold before use, i.e. set at 5°C or below, and the temperature should be checked at least once a day (using a clean probe between chilled food packs). Display all chilled food for the shortest possible time.

Safely serving food in coffee shops

Food contamination can also occur during food and drink preparation and service in a coffee shop. All areas and equipment should be kept in good repair and clean. All staff handling and serving food must maintain a high standard of personal hygiene at all times.

When serving food:

• Take extra care when handling and serving ready-to-eat foods, as bacteria and allergens will not be killed by cooking or reheating.
• Use utensils to serve wherever possible to avoid direct touching of food.
• Follow hot holding guidance where food has to be kept hot before serving, and the same for chilled.

 

The Food Standards Agency (FSA) has further guidance for businesses that deliver food and drinks to customers.

Waste management in restaurants

Coffee shops are likely to produce mostly food, packaging and paper cup waste. If waste management is inadequate, it can encourage pests and may even result in infestations. It can also increase the risk of pathogens in the food premises. Rotten food can start to smell as it deteriorates, which customers will find unpleasant.

All coffee shop businesses should have appropriate provisions for the segregation, storage and removal of waste, for example:

• Not allowing waste to accumulate by removing it regularly from food areas.
• Having appropriate bins inside and outside the food premises, e.g.:
  – Sufficient in number.
  – Different types for different wastes.
  – With foot pedals, so no hand touching.
  – With tight-fitting lids to prevent pests.
• Cleaning and disinfecting bins regularly.
• Lining bins with appropriate liners.
• Regularly emptying bins inside and outside.
• Ensuring bins are placed and kept in areas designated for waste disposal.
• Keeping outside bins locked when not in use.

Pest control in coffee shops

A pest is any insect or animal which can contaminate food with harmful pathogens and become an infestation if uncontrolled. They can also introduce physical hazards, e.g. contaminating food with droppings, fur and feathers, and the whole (or part) of the pest can also end up in food.

Pests in food businesses are relatively common, and EHOs close down food businesses due to pest infestations more than any other problem.

Many different types of pests can contaminate food. The ones that may be in and around coffee shops may include:

• Rodents – mice and rats.
• Insects – flies, ants and cockroaches.
• Stored product insects – beetles, particularly weevils, can be found in flours, grains and cereals.
• Birds – pigeons (outside).

 

Some examples of pest prevention and control methods include:

• Checking the premises regularly for gaps or holes that could allow pests into buildings.
• Ensuring external areas around the premises are kept clear of vegetation and anything that could encourage or harbour pests.
• Looking for evidence of pests or pest damage when checking deliveries, e.g. insects or gnawed packaging. Do not accept deliveries if there are any signs.
• Keeping the premises clean and tidy, particularly where food is prepared, served and eaten.
• Removing internal and external waste regularly.
• Using fly screens on any open windows.
• Not having open bins and keeping lids closed when not in use.
• Storing food correctly, e.g. not on the floor, and keeping it covered or well-sealed.
• Having an approved contractor to manage and monitor pest control within and around the premises where possible.

 

The Food Standards Agency (FSA) has a food safety management pack called Safer Food, Better Business for caterers. This pack can help coffee shop businesses meet the requirements of food safety and hygiene legislation. We also offer various food hygiene and HACCP courses, which can help coffee shop businesses understand their legal obligations and assist them in achieving a five-star food hygiene rating.