Conflict Management

£20 + VAT

This conflict management course is suitable for anyone, including employees, team leaders, managers, and HR professionals, who want to learn more about conflict in the workplace and how to manage and resolve conflict should it occur.

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Fully accredited CPD

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Course Description

This course includes the option to play audio at no extra cost!

All about this Conflict Management Course

Conflict can occur in any workplace; it is a natural part of working with people with different personalities and different role responsibilities. Conflict can occur between individuals, groups of people, different teams or departments, management and staff or between customers or service users and the organisation.

As our working environment and working relationships have a significant impact on our wellbeing, as well as impacting on overall organisational performance, it is important that any conflict is managed and resolved effectively.

Anyone who works with people as part of their role may, at some point, risk encountering conflict, as it is a natural part of any workplace. How to manage these situations effectively is an important business and life skill that can prevent these situations from escalating.

The best way to resolve conflicts is to prevent them from happening in the first place, you will explore how you can prevent conflict from occurring in the workplace, including staff training and changing workplace layout.

In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.

You will earn 3 CPD points on completion of the course, this course will take around 3 hours to complete and the certificate will last for two years.

  • Fully CPD registered
  • Completed online with instant downloadable certificate
  • Fully printed certificate posted next day
  • Complete the online multiple choice assessment as many times as you need to pass

Units covered

  • Unit 1 – Introduction to Conflict Management – In the first unit of our conflict management course, you will explore what conflict is, the types of conflict, signs of conflict, who is at risk and the consequences of conflict. You will also learn why conflict management training is important.
  • Unit 2 – How to Minimise Conflict in the Workplace – In this unit you will learn ways to minimise conflict, including a conflict risk assessment and the 6-step process for carrying out a risk assessment. You will also learn employer and employee duties when it comes to conflict.
  • Unit 3 – Preventing Conflict in the Workplace – This unit will explore the best ways to resolve conflict, including behavioural changes, preventative procedures, staff training, changing job roles/design/ hours, having one-to-ones and seeking professional help.
  • Unit 4 – How to Handle Conflict in the Workplace – In the final unit of our conflict management course, you will learn how you can handle conflict, including informal discussions, dealing with confrontation, intervening, mediation and reporting and recording incidents.
Screwfix online training

Online training for our friends at Screwfix.

“The Recruitment Safeguarding module gave our team the confidence to work within the legal and best practice parameters of our roles. It could be completed in bite size chucks at times that suited the individual which made it perfect for studying alongside work.”

Harriet Lee

Retail Recruitment Manager

Frequently Asked Questions

Learn more about this course and others that we offer. If you still have any questions, simply contact our course advisors on 0800 077 3063 or email

How long does the course take to complete?

This course takes a few hours to complete and you can do this without any restrictions. This means you can buy the course and start at any time. You can also begin your learning, stop and come back to the course to pick up where you left off.

Is this Conflict Management course accredited?

Yes the course is fully accredited through the CPD Certification Service. They review all of our content to check for quality, depth and that the material is fully up-to-date. Each year our membership with the service is renewed and all courses are thoroughly checked prior to being accredited.

Will I get a certificate when I finish?

Yes, as soon as you finish this course you can immediately download a PDF version of your personalised certificate. We also then send a fully printed copy to you by first class post.

How long does the certificate last?

The certificate after finishing this course lasts for 2 years until expiry which is when we recommend completing the training again. Some industries may require an update to CPD more frequently than this and others may not but, as a standard rule, we recommend completing the Conflict Management course every 2 years to ensure it is fresh in your mind and you understanding the latest regulations.

What are the benefits of completing this Conflict Management course online?

By completing this course online you can study in your own time and at your own pace. Having the ability to complete the units at a time to suit you engages your learning much more and enables you to interact and soak up the information easier.

CPD Certified training course

This course has been checked and assured for quality and accuracy the CPD Certification Service, the UK’s leading organisation for Continuous Professional Development. This prestigious acknowledgement shows our dedication to quality in all of our courses and ensures you can be confident in the knowledge that your training is being conducted to leading industry standards.

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Our Certificates

Get instant access to a downloadable PDF version of your certificate once you finish your course. We also send out a printed version to you the next working day – these look great on your wall!

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Print off a copy immediately once you finish.

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We send out your certificates the day after you pass.

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Conflict Management CPD Online Course.
Conflict Management
£20 + VAT