Business

In today’s competitive business landscape, exceptional customer service has become a cornerstone of success. Customers expect more than just a

In today’s diverse workplace, equality initiatives are no longer just a “nice to have”—they are essential for an inclusive environment

With the world being so interconnected and globalised, diversity and inclusion (D&I) concepts have moved from being buzzwords to essential aspects

Clear, accurate and compliant labelling is essential for all food manufacturers and food vendors. Consumers have a legal right to

Employment law exists to protect workers’ rights and to set out rules around pay, working conditions and health and safety

In 2024, there are 33.23 million people in employment in the UK. Employment law plays a vital role in shaping workplace practices

Recently, customer service has been undergoing a radical transformation. As technology advances, consumer expectations evolve and businesses operate in a

A grievance is a formal complaint raised by an employee regarding any aspect of their employment that they believe to be

In today’s competitive economic environment, it is no longer enough for businesses to provide quality goods and services at competitive

In today’s dynamic and competitive business environment, the ability to make strategic decisions is more critical than ever. For Level

Technology and digital customer service have become an increasingly popular way for businesses and organisations to engage with their customers.

With more businesses in operation than ever before and businesses operating in increasingly complex ways, including globally, on multi-platforms and

Conflicts are an inevitable part of life, such as disagreements or issues in the workplace. It could be a difference

With more than 5.6 million private sector businesses in the UK, what makes some businesses more successful than others?  Customer service is

The Advisory, Conciliation and Arbitration Service (Acas) Code of Practice clearly sets out the correct disciplinary procedures that businesses should

Employment law exists to protect the rights of workers and to regulate the relationships between employees and employers to prevent

Most of us realise that the businesses and service providers that we have dealings with are not perfect. Things can

In an increasingly digital world, the protection of personal data has become a critical concern for institutions across all sectors,

Inclusivity refers to the practice of creating environments where all individuals are welcomed, valued and respected, regardless of their differences.

According to some studies, an average person spends about 70%-80% of their waking day communicating, with around 55% of the time focused

Customer service is a critical factor in ensuring both prospective and existing customer and/or service user satisfaction, and for retaining

Schools and other educational institutions have to gather and process significant amounts of personal data relating to their students, parents,

In both personal and professional settings, conflict is an inevitable part of life. Whether it’s a disagreement between colleagues, a