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Customer Service in Health and Social Care

£20 + VAT

In this customer service in health and social care course, you will learn the importance and benefits of customer service in both health and social care settings. You will also learn about the expectations of the Care Quality Commission (CQC) and the NHS in regards to customer service in the health and social care sector.

What does this mean?


This course includes the option to play audio at no extra cost!

All about this Customer Service in Health and Social Care Course

This course is suitable for those working in health and social care settings, including doctors, nurses, health care assistants and administration staff.

You will explore the importance of effective communication. You will also explore the importance of body language and appearance in communication and how you can improve your active listening skills. Finally, you will consider what a complaints handling procedure is and how you can handle a complaint using the skills that are covered in the course.

You will also explore case studies on poor customer service, with discussion points and things for you to consider and reflect on. You will also gain knowledge on the professional bodies that provide more role-specific standards of practice.

In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.

You will earn 3 CPD points on completion of the course, this course will take around 3 hours to complete and the certificate will last for two years.

  • Fully CPD registered
  • Suitable for people working in health and social care
  • Completed online with instant downloadable certificate
  • Fully printed certificate posted next day
  • Complete the online multiple choice assessment as many times as you need to pass

Units covered

  • Unit 1 – Introduction to Customer Service in Health and Social Care – In the first unit of the course, you will be introduced to the idea of good customer service and how it can be applied in health and social care. You will also cover the general standards that relate to health and social care workers from the CQC and NHS.
  • Unit 2 – Communication in Health and Social Care – In this unit you will explore how effective communication can aid good customer service and improve the service user experience. You will also look at the use of effective record keeping and examples of both good and poor communication to highlight how both can affect outcomes.
  • Unit 3 – Body Language – In this unit you will focus on the use and importance of body language in relation to good customer service, you will also learn about the principles of body language. Towards the end of this unit, you will explore how you can use active listening to improve both communication and customer service.
  • Unit 4 – Complaints Handling – In the final unit of the course, you will focus on complaints and how they should be handled to improve customer service, you will also learn what communication skills and body language should be used when handling a complaint.
Skills for Care

Skills for Care

The CPD Online College are endorsed by Skills for Care, the largest body for workforce development in social care in England. Only the best care training providers are able to meet their stringent requirements and the Skills for Care endorsement is the hallmark of quality when it comes to courses in the care sector.

Skills for Care logo

How it works

Choose your course and enrol

Get started by selecting your course from our selection of industry qualifications. Each course is crafted by experts in their field and created to the highest standards. Select which courses you need and purchase multiples if you are buying qualifications for more than one person.

Quickly enrol using our one page checkout. Here you can enter all of your details and create your account with your very own password. After your purchase you will be sent an invoice automatically for your records.

Work through your course

Each course is broken down into manageable sections. Work through these at your own pace and learn about each of the topics in the course. We use images, written information, diagrams and other resources to help you get to grips with the content with no hassle.

Our courses are all designed to allow progress without any assistance but our support staff can be contacted if you do need us.

Complete the final quiz

Every course is assessed through a multiple choice quiz. These quizzes use a bank of questions that have multiple options and you need to choose the correct one. You need to answer a specific number of questions correctly to pass the course and get your certificate.

If you don’t pass first time it is no problem. You can attempt the quiz as many times as you need until you pass so there is nothing to worry about.

Get your certificate

As soon as you finish the course, you can download your certificate. This will also be accessible in your account any time you log in. Your certificate includes the course you have studied, your name, the date of completion and a verification number that can be used by future employers to verify that you passed your course.

A digitally printed and hard backed version of your certificate is sent out to you via first class post the day after you pass.


Recognised CPD certification

Fully recognised CPD certification

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Print off a copy immediately once you finish

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We send out your certificates the day after you pass

cpd certificate

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Customer Service in Healthcare
Customer Service in Health and Social Care
£20 + VAT