Customer Service in Health and Social Care

£20 + VAT

In this customer service in health and social care course, you will learn the importance and benefits of customer service in both health and social care settings. You will also learn about the expectations of the Care Quality Commission (CQC) and the NHS in regards to customer service in the health and social care sector.

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Fully accredited CPD

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Course Description

This course includes the option to play audio at no extra cost!

All about this Customer Service in Health and Social Care Course

This course is suitable for those working in health and social care settings, including doctors, nurses, health care assistants and administration staff.

You will explore the importance of effective communication. You will also explore the importance of body language and appearance in communication and how you can improve your active listening skills. Finally, you will consider what a complaints handling procedure is and how you can handle a complaint using the skills that are covered in the course.

You will also explore case studies on poor customer service, with discussion points and things for you to consider and reflect on. You will also gain knowledge on the professional bodies that provide more role-specific standards of practice.

In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.

You will earn 3 CPD points on completion of the course, this course will take around 3 hours to complete and the certificate will last for two years.

  • Fully CPD registered
  • Suitable for people working in health and social care
  • Completed online with instant downloadable certificate
  • Fully printed certificate posted next day
  • Complete the online multiple choice assessment as many times as you need to pass

Units covered

  • Unit 1 – Introduction to Customer Service in Health and Social Care – In the first unit of the course, you will be introduced to the idea of good customer service and how it can be applied in health and social care. You will also cover the general standards that relate to health and social care workers from the CQC and NHS.
  • Unit 2 – Communication in Health and Social Care – In this unit you will explore how effective communication can aid good customer service and improve the service user experience. You will also look at the use of effective record keeping and examples of both good and poor communication to highlight how both can affect outcomes.
  • Unit 3 – Body Language – In this unit you will focus on the use and importance of body language in relation to good customer service, you will also learn about the principles of body language. Towards the end of this unit, you will explore how you can use active listening to improve both communication and customer service.
  • Unit 4 – Complaints Handling – In the final unit of the course, you will focus on complaints and how they should be handled to improve customer service, you will also learn what communication skills and body language should be used when handling a complaint.
St Johns Hospice training

Care training for our friends at St John’s Hospice.

“Friendly, amenable staff who provide a prompt and efficient 5 star service, would definitely recommend this company.”

Christina Conner

Learning & Development Administrator
St John’s Hospice

Frequently Asked Questions

Learn more about this course and others that we offer. If you still have any questions, simply contact our course advisors on 0800 077 3063 or email

How long does the course take to complete?

This course takes a few hours to complete and you can do this without any restrictions. This means you can buy the course and start at any time. You can also begin your learning, stop and come back to the course to pick up where you left off.

Is this Customer Service in Health and Social Care course accredited?

Yes the course is fully accredited through the CPD Certification Service. They review all of our content to check for quality, depth and that the material is fully up-to-date. Each year our membership with the service is renewed and all courses are thoroughly checked prior to being accredited.

Will I get a certificate when I finish?

Yes, as soon as you finish this course you can immediately download a PDF version of your personalised certificate. We also then send a fully printed copy to you by first class post.

How long does the certificate last?

The certificate after finishing this course lasts for 2 years until expiry which is when we recommend completing the training again. Some industries may require an update to CPD more frequently than this and others may not but, as a standard rule, we recommend completing the Customer Service in Health and Social Care course every 2 years to ensure it is fresh in your mind and you understanding the latest regulations.

What are the benefits of completing this Customer Service in Health and Social Care course online?

By completing this course online you can study in your own time and at your own pace. Having the ability to complete the units at a time to suit you engages your learning much more and enables you to interact and soak up the information easier.

RoSPA assured training course

This course has been checked and assured for quality and accuracy by RoSPA, the Royal Society for the Prevention of Accidents, to ensure it meets their exacting standards and is up-to-date. Formed over 100 years ago, RoSPA are committed to increasing safety measures and reducing accidents throughout numerous industries as well as campaigning for better standards in health and safety worldwide.

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Our Certificates

Get instant access to a downloadable PDF version of your certificate once you finish your course. We also send out a printed version to you the next working day – these look great on your wall!

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Fully recognised CPD certification.

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Print off a copy immediately once you finish.

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We send out your certificates the day after you pass.

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Customer Service in Healthcare
Customer Service in Health and Social Care
£20 + VAT