Complaints Handling

£20 + VAT

Our Complaints Handling course will ensure you gain new knowledge on handling complaints in the correct way, this will impact your business/workplace in a positive way and will reduce the risk of lost custom. This course will give you a greater insight into how you can handle complaints and how to reduce the number you receive.

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Fully accredited CPD

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Course Description

This course includes the option to play audio at no extra cost!

All about this Complaints Handling Course

Receiving a complaint can be daunting, especially if things escalate quickly. But there are ways to turn things around. If done right, the original complaint may even earn a great review, renewed loyalty from your customer or service user, and even positive attention on social media channels.

Our Complaints Handling course will ensure you gain new knowledge on handling complaints in the correct way, this will impact your business/workplace in a positive way and will reduce the risk of lost custom.

Throughout the course, examples/case studies will be included.

You will start the course by being introduced to complaint handling, what a complaint is, the consequences of poor complaint handling and an example of a complaint being handled well and an example of a complaint being handled badly.

You will then look at how to handle a complaint in person, on the telephone, via letters, through email or social media and what skills are needed to handle these well.

The course will end by exploring how to investigate and handle customer complaints and how this can benefit the company by reducing the number of complaints you receive in the future.

In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.

You will earn 3 CPD points on completion of the course, this course will take around 3 hours to complete and the certificate will last for two years.

  • Fully CPD registered
  • Completed online with instant downloadable certificate
  • Fully printed certificate posted next day
  • Suitable for all industries
  • Complete the online multiple choice assessment as many times as you need to pass

Units covered

  • Unit 1 – Introduction to complaint handling – In the first unit of our complaint handling course, you will explore what a complaint is, the consequences of poor complaint handling, and an example of a complaint being handled well and an example of a complaint being handled badly.
  • Unit 2 – Handling complaints in person, on the telephone and in letters – In this unit you will explore how to handle a complaint in person, on the telephone or in letters, you will explore the techniques that should be used to handle these types of complaints well.
  •  Unit 3 – Handling complaints via email and social media – In this unit you will explore how to handle a complaint via email and social media, you will explore the techniques that should be used to handle these types of complaints well.
  • Unit 4 – Investigating complaints – In the final unit you will consider how your organisation can investigate and handle customer complaints, the steps to carrying out an investigation, how to review your complaint handling process and how to reduce the number of complaints you receive.
Screwfix online training

Online training for our friends at Screwfix.

“The Recruitment Safeguarding module gave our team the confidence to work within the legal and best practice parameters of our roles. It could be completed in bite size chucks at times that suited the individual which made it perfect for studying alongside work.”

Harriet Lee

Retail Recruitment Manager
Screwfix

Frequently Asked Questions

Learn more about this course and others that we offer. If you still have any questions, simply contact our course advisors on 0800 077 3063 or email hello@cpdonline.co.uk.

How long does the course take to complete?

This course takes a few hours to complete and you can do this without any restrictions. This means you can buy the course and start at any time. You can also begin your learning, stop and come back to the course to pick up where you left off.

Is this Complaints Handling course accredited?

Yes the course is fully accredited through the CPD Certification Service. They review all of our content to check for quality, depth and that the material is fully up-to-date. Each year our membership with the service is renewed and all courses are thoroughly checked prior to being accredited.

Will I get a certificate when I finish?

Yes, as soon as you finish this course you can immediately download a PDF version of your personalised certificate. We also then send a fully printed copy to you by first class post.

How long does the certificate last?

The certificate after finishing this course lasts for 2 years until expiry which is when we recommend completing the training again. Some industries may require an update to CPD more frequently than this and others may not but, as a standard rule, we recommend completing the Complaints Handling course every 2 years to ensure it is fresh in your mind and you understanding the latest regulations.

What are the benefits of completing this Complaints Handling course online?

By completing this course online you can study in your own time and at your own pace. Having the ability to complete the units at a time to suit you engages your learning much more and enables you to interact and soak up the information easier.

CPD Certified training course

This course has been checked and assured for quality and accuracy the CPD Certification Service, the UK’s leading organisation for Continuous Professional Development. This prestigious acknowledgement shows our dedication to quality in all of our courses and ensures you can be confident in the knowledge that your training is being conducted to leading industry standards.

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Complaints Handling
Complaints Handling
£20 + VAT